Delivery Information
Emails from DPD
You should receive emails from DPD telling you the day and time of delivery. The email will adress you by name and include your order ID.
WARNING:- If you receive an email addressed to “Dear Customer” with an unknown order ID saying your parcel could not be delivered and demanding a redelivery charge it is a phishing email. DO NOT click on any links. There are other telltale signs such as spelling errors, for example “An additional delivery fee of 2,38 £” and a spoofed from address such as “shipment@dpdgroup.co.uk.a”
Information for the Carrier
You can add directions when you order if the delivery address is hard to find; advise on which neighbours can recieve the parcel if you are not in to receive it or specify a safe place where the parcel can be left without a signature. The driver will take a photo of the delivery in lieu of a signature.
UK Excluding Highlands & Islands
Orders to the UK* excluding Highlands and Islands have the option of a flat rate £4.95 Royal Mail 48 hrs or next working day carrier service £6.95 for orders up to 18kg.
DPD will notify you when they intend to deliver by text or email. The email or text should contain the tracking number which allows you to follow the progress of your order on the DPD web site.
*If you are in a newly built house, live in a remote location or have recently been allocated a new post code, DPD may have a problem finding the delivery address in their database. Should this occur we will advise you and send that order via Royal Mail.
UK Royal Mail
Other UK orders are normally sent via Royal Mail with costs based on weight and parcel size but due to COVID-19 we may have to temporarilly suspended this service if there is another lock-down.
Small Seed Orders
For small seed orders under 125gm there is normally a £2.95 postage charge (Royal Mail) but due to COVID-19 we may have to temporarilly suspended this service to reduce our risk of exposure during periods of lockdown.
International Shipping & Customs Clearance
We no longer ship Internationally via the shop. Genuine customers can email us and arrange to pay via Paypal or BACS.
Many countries, including America, Australia & New Zealand prohibit the importation of plant material which might contain viable seed. We found out recently that New Zealand seems to require twigs to be heat treated so the same may hold true for roots.
Security Alert
In addition to the above – access to the site may be restricted to the UK, Jersey, Guernsey and Ireland during periods where there is an increase in cyber attacks. Visitors from outside these countries will no longer be able to access the site during periods when there is an increase in the number of cyber attacks worldwide.
