Delivery

Orders received by 9.00am Monday-Friday (excluding public holidays) will normally be sent out that same day.

You can add directions when you order if the delivery address is hard to find; advise on which neighbours can sign for the parcel if you are not in to receive it or specify a safe place where the parcel can be left without a signature at your own risk.

UK Excluding Highlands & Islands

Orders to the UK* excluding Highlands and Islands have the option of a flat rate £4.95 next day carrier service (Mon – Fri delivery) for orders up to 18kg.

DPD will notify you when they intend to deliver by text or email. The email or text should contain the tracking number which allows you to follow the progress of your order on the DPD web site.

*If you are in a newly built house, live in a remote location or have recently been allocated a new post code, DPD may have a problem finding the delivery address in their database. Should this occur we will advise you and send that order via Royal Mail.

UK Royal Mail

Other UK orders are sent via Royal Mail with costs based on weight and parcel size.

Small Seed Orders

For small seed orders under 25gm there is a £1.95 postage charge.

International Shipping & Customs Clearance

We no longer ship Internationally via the shop. Genuine customers can email us and arrange to pay via Paypal or BACS.

Many countries, including America, Australia & New Zealand prohibit the importation of plant material which might contain viable seed. We found out recently that New Zealand seems to require twigs to be heat treated so the same may hold true for roots.

Security Alert

In addition to the above – access to the site may be restricted to the UK, Jersey, Guernsey and Ireland during periods where there is an increase in cyber attacks. Visitors from outside these countries will no longer be able to access the site during periods when there is an increase in the number of cyber attacks worldwide.