This website, www.galensgarden.co.uk is owned by Specialist Limited whose registered office is: 11 Wrythe Lane, Carshalton, Surrey, SM5 2RL, United Kingdom. Company Registration Number 05313743. Telephone 0208 133 1177
Ordering methods and confirmation
Our online orders are processed by Stripe and all transactions take place on Stripe’s secure server. We do not have access to your card details at any time during the online payment process.
You should receive an email order confirmation from our store and a payment confirmation from Stripe. If you do not receive one or both of these then please contact us and we will investigate what happened.
Specialist Ltd also accept cheque orders. Cheques should be made payable to ‘Specialist Ltd’ and sent to:
Specialist Ltd 11 Wrythe Lane, Carshalton, Surrey, SM5 2RL, UK
Please make sure to give a complete order itemization including delivery cost, your full name and delivery address, telephone number and email address if used. An order form can be sent to you on request.
Please read our Delivery Information page for more specific information on delivery terms.
Your right to cancel
If for any reason you decide you do not want the goods once you receive them, you can contact us to cancel your order for any reason within 7 working days of receipt of goods. Once we receive the goods returned in sale-able condition we will refund the cost of the goods via the payment method you used to pay for your order.
Return postage for cancelled orders is at the customer’s expense. If you prefer we arrange collection for the goods, we can do so and deduct the cost of the carriage from your refund.
If the goods are not received by us, or you have not asked us to arrange collection within 30 days of the date of cancellation, we will consider you have accepted receipt of the goods and n refund will be made.
Faulty goods can be returned outside this cooling off period.
Orders from outside the EU are not covered by UK Distance Selling Regulations. If you ordered for deliver to a country outside the EU please contact us using the contact form on the site.
Returns
You are responsible for packing the returned items in a manner which guarantees their arrival with us in saleable condition. We recommend you return items to us via a trackable and insured method as goods in transit on their return to us remain your responsibility until received. We will not accept responsibility for damage to returned items caused by poor packaging or any loss or damage in transit.
Faulty Goods and Warranty Issues
This section is in addition to individual manufacturer’s warranties and details the process by which products can be returned to Specialist Ltd for repair or replacement.
If any item proves to be faulty or defective we will replace it free of charge and refund your postage for returning the item to us provided only that the fault is an inherent manufacturing fault and not caused by incorrect use or physical damage caused other than in the proper use of the item.
If the item is covered by a manufacturer’s guarantee or warranty, Specialist Ltd will support you in the return of the item for repair or replacement under that scheme.
If you are unhappy about any aspect of your goods or services
Please contact us by email or via the contact form with details of your complaint and your order ID. If you do not have your order ID then please provide as much information as possible to help us identify your order. We will reply to you with 2 working days and work to resolve any issues within 10 working days.
Links to other websites and services
Galen’s Garden provides links to 3rd party sites which are not with the control of Specialist Ltd or Galen’s Garden. Such links are provided for the convenience of visitors and for ease of information only. Specialist Ltd accept no responsibility for 3rd party sites and visitors are advised to use their own discretion regarding the content or offers on such sites.
Governing Law
This agreement between Specialist Ltd and it’s customers are governed by UK law.
Trademarks and Copyright
The contents of this site are © Copyright 2012 Specialist Limited All rights, including copyright, trade marks, names and logos, used in relation to this website are either owned by us or are the property of their respective owners and used with their permission.
The content of this website is and remains the intellectual property of Specialist Limited unless otherwise stated.
